Privacy Policy

Last updated: July 24, 2026

This Privacy Policy explains how Bain Heating & Air Conditioning, Inc. ("Bain," "we," "us") collects, uses, and protects your personal information when you visit this website, call us, or request service. Our office is at 1084 Co Rd 204, Heflin, AL 36264. We are a third-generation, family-owned heating and air conditioning company, and we treat your information the way we treat your home: with care.

Information We Collect

When you submit a form on this site, we collect what you type in: your name, phone number, email address, service address, and the details of your request. When you call us, we collect the information you share on the call so we can schedule and perform your service. If you apply for a job with us, we collect your application details and resume.

When you browse the site, we also collect limited usage data through cookies and the analytics tools described below, such as the pages you visit, the device and browser you use, and how you found us.

How We Use Your Information

We use your information to:

• Schedule, perform, and follow up on HVAC service at your home.
• Respond to your questions and send appointment confirmations.
• Send text message updates, but only if you check the SMS consent box on our forms.
• Understand how visitors use our website so we can improve it.
• Protect our forms against spam and abuse.

We do not sell your personal information. We do not send marketing spam.

Cookies, Analytics, and the Tools We Use

This website uses a small set of tools, and we name them here so you know exactly what runs:

• Google Tag Manager and Google Analytics 4. These measure site traffic, such as which pages get visited and how visitors reach us. Analytics cookies are optional. Our cookie banner lets you accept or reject them, and your choice is saved and applied on every return visit.
• Google reCAPTCHA Enterprise. This protects our contact and application forms from spam and automated abuse. It runs only on pages with forms and is subject to Google's privacy policy and terms.
• Our cookie consent banner. This stores your cookie choice in a browser cookie so we can honor it. That storage is strictly necessary and holds no personal details.

We also honor the Global Privacy Control (GPC) browser signal. If your browser sends GPC, we treat it as an opt-out and keep advertising-related storage turned off automatically, no banner click needed.

Text Messages (SMS Terms)

We only send text messages if you ask us to. Our forms include an unchecked SMS consent box. If you check it, Bain Heating & Air Conditioning, Inc. may text you about your service request or application, such as appointment reminders, scheduling updates, and service follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help. Consent is not a condition of purchase, and leaving the box unchecked never blocks your request.

Text messaging originator opt-in data and consent are not shared with third parties for marketing purposes.

How We Share Information

We share information only where it takes to serve you: with the service providers that run our website, forms, and analytics for us; with GoodLeap if you choose to apply for financing through their site; and where the law requires it. We never sell your personal information, and we do not share it with third parties for their own marketing.

Payment Security

This website does not collect or store credit card or debit card numbers. There are no payment forms on this site. Payments are handled in person or by phone at the time of service, and financing applications happen on GoodLeap's own secure website, not ours. If you ever see a page claiming to take card payments for Bain on this site, do not use it and call us at (256) 363-2232.

Your California Privacy Rights: Do Not Sell or Share My Personal Information

We serve East Alabama, but if you visit this site from California, the California Consumer Privacy Act (CCPA), as amended by the CPRA, gives you specific rights. This section explains them and how to use them.

We do not sell personal information. Under California law, some analytics and advertising cookies can count as "sharing" personal information for cross-context behavioral advertising. The tools named above (Google Tag Manager and Google Analytics 4) are the only such tools this site uses.

You have the right to:

• Opt out of sale or sharing. We honor this two ways on this site: choose "Reject optional" in our cookie banner (or turn off the analytics and marketing categories under "Manage preferences"), or turn on the Global Privacy Control signal in your browser. We apply GPC automatically.
• Know and access. You can ask what personal information we have collected about you, where it came from, and how we use it.
• Delete. You can ask us to delete personal information we hold about you, subject to legal exceptions such as records we must keep.
• Correct. You can ask us to fix inaccurate personal information.
• Non-discrimination. We will never deny you service, charge you a different price, or provide a different level of service because you exercised a privacy right.

To exercise any of these rights, email [email protected], call (256) 363-2232, or write to Bain Heating & Air Conditioning, Inc., 1084 Co Rd 204, Heflin, AL 36264. We will verify your request and respond within the time California law requires, generally 45 days. You may also use an authorized agent to submit a request on your behalf.

Data Retention and Security

We keep service records as long as we need them to support your equipment, honor warranties, and meet legal requirements. We limit access to your information to the people who need it to do their jobs, and we use reputable providers to host and protect this website and our records.

Children's Privacy

This site is for homeowners and businesses. It is not directed at children, and we do not knowingly collect personal information from anyone under 16.

Changes to This Policy

If we change this policy, we will post the new version here and update the date at the top of the page. Material changes will be visible on this page before they take effect.

Contact Us

Questions about this policy or your information? Email [email protected], call (256) 363-2232, or write to Bain Heating & Air Conditioning, Inc., 1084 Co Rd 204, Heflin, AL 36264. State license: AL #12072.